Customer Service
Frequently Asked Questions
Need an answer to a question, we've got your answers to the most frequently asked questions.
Tracking Your Order
If you need to find out where your order is, view your order history, or view an existing order, login to your account or use the order status page.
Shipping & Returns
We researched the cheapest, fastest way to ship your new eyeglasses to you, and we pass the savings along to you! We don't charge any handling fee or extra shipping - you only pay what they charge us.
Returns can be made within 30 days of when you receive your glasses, no questions asked.
Contact Us
If you would like to contact us regarding an existing order, free free to contact us. We will contact you within 24 hours.
We are direct sellers of prescription glasses. When you buy from us you'll save 70%, 80%, even 90% over a brick-and-mortar store. That's an average savings of $150 dollars per pair! Plus, not only will you save tons of money, but you'll be protected by our 100% Satisfaction Guarantee. Learn More
We use industry-standard technologies to make sure your information is safe, including 128-bit encryption and fully PCI-Compliant processing partners.
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