Customer Service
Frequently asked questions
Need an answer to a question, we've got your answers to the most frequently asked questions regarding eyeglasses.
Tracking Orders
If you need to find out where your order is, view your order history, or view an existing order, login to your account. Or use our contact form to email us, please include your order number.
Shipping & Returns
We researched the cheapest, fastest way to ship your new eyeglasses to you, and we pass the savings along to you! We don't charge any handling fee or extra shipping - you only pay what they charge us.
Returns can be made within 7 days, but some conditions apply.
Contact Us
If you would like to contact us regarding an existing order, free free to contact us. A representative will usually contact you within 24 hours. Or you can call us toll-free at 866-610-6538.
Just Eyewear - Some words about us
We are direct sellers of prescription glasses. When you buy from us you'll save 70%, 80%, even 90% over a brick-and-mortar store. That's an average savings of $150 dollars per pair! We can do this because we don't have the overhead they do: no expensive retail store, no overpriced designer brands and no expensive equipment. Plus, not only will you save tons of money, but you'll be protected by our 100% Satisfaction Guarantee. You can return your glasses, for any reason, and get all of your money back. Simply put, we sell great glasses, have great service, back it all up with a powerful guarantee, and we do it all for hundreds less.
